Request deletion of Euthy Journal data

Updated September 29, 2026

Your journal is stored on your device. Optional backups are in your personal cloud account. Euthy also holds limited server records for connected AI features, such as subscription credits or a free text-answer sample.

Request account or server-data deletion

Email support@euthylabs.com with the subject Euthy data deletion request. Tell us which records you want removed. Include your Support ID from Settings > About if you still have it.

You can send a request after uninstalling, even without a Support ID. We will reply with the minimum steps needed to verify the relevant sign-in or purchase. A Support ID or email address alone does not prove ownership.

Do not email passwords, identity tokens, sign-in codes, full purchase receipts, or journal entries.

Start a deletion request

If the button cannot open an email app, use your preferred email service to contact the address above. A request starts verification; it does not immediately delete records.

If you still have the app

Settings > Manage data deletion offers separate controls for local journal/backups, verified free-sample records, verified historical usage cleanup, linked full-account deletion and support requests for other server-data deletion. Sample deletion uses the saved session or a fresh sign-in and a separate confirmation. Local-data deletion does not delete server-side credit records.

What is removed and retained

Verified free-sample deletion removes usage records, linked installation records, and sample sessions. A keyed-hash anti-abuse marker remains for up to 12 months so the same sign-in cannot immediately claim another sample. Short-lived deletion rate counters expire after approximately 24 hours.

Premium AI records require purchase verification. Active subscriptions need a credit record to deliver and restore paid access; later use or subscription events can recreate it. Historic automatic cleanup is still being completed. We explain the records removed, any justified retention, and processor requests when handling your case. See the Privacy Policy for current retention behavior.

Where linked-account AI usage cleanup is available, use the Google or Apple account already associated with your Support ID, review the token-processing notice, and separately confirm. The app removes historical daily AI usage counters and shows the outcome without an email handoff. The confirmation expires after 15 minutes; restart verification if it expires before submission. The entire credit ledger and today's request-limit counter remain unchanged, including for expired subscribers. This optional cleanup is not full account or credit-record deletion.

Unlinked purchases and requests from people without the app need separate support verification; an email, Support ID, order number or screenshot alone does not authorize deletion. Private pending confirmation metadata is scheduled for removal after 24 hours. Completed cleanup receipts omit account/proof fields and retain the opaque case ID, scope, time and aggregate outcome for 30 days. Cleanup is asynchronous; any separate support correspondence has separate retention. Historical-usage cleanup does not cancel subscriptions, erase local chats or remove third-party purchase records.

Linked full-account deletion

In supported app versions, Manage data deletion offers this action. Use the Google or Apple account already linked to your Support ID, review identity-token processing and separately confirm deletion. The app clears this device's local journals, chats and media and removes backups from its currently connected cloud account. It revokes Apple sign-in authorization or disconnects Google access and requests RevenueCat profile deletion. RevenueCat processes deletion asynchronously, and manually granted access may be lost. Minimal paid-balance/purchase fields remain to prevent allowance resets and support paid restoration; the 12-month sample anti-abuse marker and today's three-day-expiry request counter remain. Store billing, other devices, disconnected cloud backups and exports saved elsewhere are not erased. Private pending/processing metadata includes a hash binding the verified identity token to its one-use confirmation and has 24-hour retention; account/proof-free receipts have 30-day retention, with asynchronous TTL cleanup. If interrupted, reopen this screen to retry. Shared or legacy RevenueCat aliases and people without the app need separately verified support handling; do not send identity tokens or passwords by email.

Subscriptions and backups

Deleting data does not cancel an Apple or Google subscription. Manage cancellation through your store settings. Third-party purchase records follow Apple, Google, and RevenueCat policies. You can remove personal iCloud or Google Drive backups through the app or your cloud account.